Guidance: Complaints & Concerns

We are in the process of making all of our guidance accessible online, you can download a copy of the guidance document from the bottom of the page.

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Please note: This is a template document which Shared Lives schemes can use to create their own policies and procedures. This is not the Shared Lives Plus complaints policy.

If you are unhappy about the quality or level of service provided by Shared Lives Plus, we encourage you to make a complaint.

You can submit a complaint using the complaints form, or by contacting the relevent person according to our complaints policy.

Please note: Shared Lives Plus cannot accept formal complaints about Shared Lives schemes, or Shared Lives carers.

If you wish to make a complaint about a specific Shared Lives scheme or Shared Lives carer, you should contact the relevent scheme directly, or speak to the regulatory body which covers Shared Lives schemes in the appropriate nation.

If you are a carer member of Shared Lives Plus and you want to talk to us about your scheme, you can call our carer support line on 0151 227 3499.