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Vacancy: Family by Family programme manager Stoke – closing date 10th December 2021

Salary Scale:                    £38, 689 (pro-rata)

Accountable to:              National FBF Strategic Lead

Hours:                               22 hours a week

Contract:                          Fixed Term contract 7 months (with potential extension)

Location:                           Stoke-on-Trent

We welcome secondment and/or job share applications

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Family by Family’s (FbF) vision is to see all families thrive, not just survive. The project has 10 years of proven success in Australia and is being pioneered in the UK for the first time by Stoke-on-Trent City Council, DFE and Shared Lives Plus. The project connects sharing families (volunteers) who have been through tough times and want to be alongside seeking families who are currently experiencing tough times and want to improve their family’s life.

Families are brought together in link ups and work towards goals of the family’s choice. The project is underpinned by a set of clear principles that places importance of choice, relationships and working from a place of strength rather than deficit. The families are supported by a knowledgeable team of family and kids coaches to catalyse change that participants want to see. What sets this project apart from others is the whole family approach, we recognise the vital role that kids play in creating change in family units as role models, leaders and changemakers.

The project is a blend of strengths based and community development approaches combined with a clear service model incorporating social work practice that enables change for families. It seeks not to replace statutory services but to recognise the gifts, talents and strengths that already existing within families to prevent crisis from happening and to improve outcomes for the whole family. There is a clear evaluative approach supported by the evidence base of The Australian Centre for Social Innovation (TACSI).

The FBF has a clear model that you will be trained on when inducted into the role. However, this is an overview of how the project works in practice:

Job Purpose

We are seeking a dynamic, creative, and motivated individual to lead the local project in Stoke on Trent. You will be responsible for leading the day-to-day operations of the programme across the agreed neighbourhoods. An effective and experienced leader, you will ensure the goals, aspirations and contractual obligations of the team are met. You will be working alongside the following team structure:

  • Family Coach and PT Service Manager (Management responsibilities relate exclusively to family caseload management and supporting the team to hold risk when working with a range of families)
  • X1 FTE Family Coach
  • X1 FTE Kids Coach & Administrator

You will motivate and problem solve with Coaches and Families who have faced many different challenges and stresses in their lives. The role requires someone who is highly organised and has a proven track record in project managing complexity. You will have working knowledge and expertise in strengths-based and community development approaches and be an excellent connector and relationship builder. You will need to hit the ground running to inject passion and energy into volunteer recruitment and referral pathways. You will also be responsible for local funder management (Stoke City Council and the DFE), local tracking and monitoring including attending meetings and producing reports. The ideal candidate will be able to demonstrate that they have the innate ability to build relationships quickly with a range of people, are solutions focused project managers, and has the expertise of strengths-based working, ideally within a health or social care context and can translate this into practical action.

Main responsibilities include:

  • Leading the delivery of the project in Stoke on Trent including driving volunteer recruitment and referrals ensuring targets are met.
  • Using strengths-based and community development techniques to ensure involvement from families across Stoke on Trent.
  • Excellent relationship building and networking with local partners and potential collaborators including developing referral pathways.
  • Line Management of the delivery team.
  • Monitoring and tracking of progress and KPIs including meeting quality standards of the Australian model.
  • Funder relationship management- including attending meetings and producing reports.
  • Local comms- using social media and other media to promote the project and raise awareness including speaking at events and meetings about the project.
  • Ensuring local evaluation activities are undertaken and working closely with the independent evaluators.
  • Working alongside the National Strategic Lead to ensure quality is upheld in the local delivery and that the work contributes to the national strategic ambitions.

Other responsibilities:

  • Support family training, link ups and coaching where required,
  • Lead regular reflective practice sessions with the team,
  • Ensure best practice and standards are adhered to including meeting all contractual requirements and exceeding where possible,
  • Manage resources effectively including activity budget,
  • Considering how strengths based and community development approaches can support the long-term sustainability of the project,
  • Consideration of use of community participatory arts and other methods to capture stories and support public engagement,
  • Collecting stories and case studies to demonstrate impact
  • Produce reports for internal and external stakeholders
  • Ensure monitoring, tracking and adherence to GDPR/data management is upheld,
  • Continual asset mapping of the local community including working with local partnerships and community leaders

People management

  • Line managing team including supervision and any other employee related tasks,
  • Ability to bring people along with you and using coaching/mentoring techniques to support the development of the team,
  • Providing learning and training opportunities for the team – sharing your knowledge and expertise,
Values and
Service Excellence
In all our work we role model the following values:

Change: recognising that families are the drivers of change, change is possible through sharing aspirations and setting goals to thrive and making sure that change is always celebrated.

Choice: where people have real control over their lives and decide what’s best for them.

Equality: we believe people are people and we do not judge their background and experiences.

Learning: where we continually apply practice, informed evidence combined with lived experience and theory. We commit to continually learn, adapt and grow through reflection.

Relationships: we foster safe, comfortable environments that create trust.

Respect: we acknowledge and are respectful of different views to our own.

Support: we actively empower each other to have a clear voice to enable change.

Whole family: we are inclusive and work with and for all families no matter what shapes, size and culture. Our interactions and systems are always family-friendly.

and Development
  • Manage self and demonstrate commitment to learning through evaluation and review of own performance, development of skills and knowledge and utilisation of knowledge and information.
  • Display professional personal presentation.
  • Undertake personal and technical skills development.
  • Role model a positive and proactive results focused ‘can do’ attitude and behaviour.
  • Develop and foster positive partnerships across the business to improve and support business outcomes.
Team Work/
Family Focus
  • Work and contribute to a successful team environment.
  • Contribute to the team achievement of defined service standards in a safe and trusting environment.
  • Co-operate and provide support to team members and managers on day-to-day operational matters.
  • Undertake responsibilities that will positively contribute to the Community and Family by Family’s Vision.
  • Deliver high-level customer service to our internal and external stakeholders.
Compliance and
Risk Mitigation
  • Ensure compliance and provide a safe and equitable workplace by adopting safe work practices, following procedures and policies, and respecting and appreciating diversity.
  • Ensure compliance with all statutory, legal and ethical obligations and compliance audits.
  • Identify and implement risk minimising strategies and practices.
People Management
  • Engage with the team and more widely to communicate relevant information, provide direction and guidance and effectively strengthen team performances and interaction.
  • Clarify and articulate team and project expectations drawing on reliable data to measure performance and apply strategies to improve the delivery of results.
  • Identify the need for change, clearly understand the change process and effectively communicate with and engage all parties to drive the change process.
  • Demonstrate, embody, and encourage professionalism from all those within the team and project.
  • Inspires and encourages open communications and creates an environment where ideas are shared, and contributions valued.
  • Is highly effective at identifying and aligning key skills and expertise within a team to deliver projects and/or meet and exceed client expectations.
  • Provide coaching, mentoring and development of staff.
  • Manage resource allocations including rostering.
  • Lead and facilitate team meetings to share base practice and achieve agreed outcomes.

Person Specification

Training / Qualifications
  • Hold a Degree level qualification in Social Work, Teaching, equivalent degree or equivalent experience. (e)
  • Ability to attend all compulsory training required by the organisation for your position within allocated timeframe. (e)
  • Qualification in Management or Business.  (d)
  • Qualification in Community Development, Asset Based working, or mental health. (d)
Experience / Knowledge
  • Experience of successful delivery of strengths based, community development projects or blended service delivery models that are volunteer-led. (e)
  • Proven experience in the effective leadership, management and development of teams within a collaborative environment. (e)
  • Highly proficient and professional experience working with families or equivalent. (e)
  • Knowledge and experience of working with volunteers and good practice in volunteer management. (e)
  • Experience in applying a strength based and community development approach to enabling change. (e)
  • Experience in planning, delivery and evaluation of group work and training. (e)
  • Knowledge of asset mapping, community resources and experience in networking with other service providers. (e)
  • Knowledge and understanding of child protection and risk management in social services. (e)
  • Knowledge of Mental Health issues. (d)
  • Understanding of the principles of co- design and coproduction. (d)
  • Understanding of the principles of social justice, social innovation, empowerment and self determination. (d)
  • Able to use creative techniques to encourage community participation. (d)
Skills / Abilities
  • Excellent written and oral communication skills. (e)
  • Ability to use social media such as Twitter and Facebook. (e)
  • Ability to communicate and engage with a wide range of people including connecting with families on their level. (e)
  • Strong skills in listening and supporting people without judgement. (e)
  • Ability to be creative and solve problems as they arise. (e)
  • Ability to manage competing priorities and multitask. (e)
  • A strong and ethical service approach. (e)
  • Sound knowledge and application of the MS Office and Mac suite of applications. (e)
  • Sound administrative and organisational skills. (e)
  • Computer literacy and data collection skills. (e)
Licences / Certificates
  • Maintenance of a full, unrestricted driver’s licence. (e)
  • Current valid working with children clearance (enhanced DBS). (e)

Key (e) = essential (d) = desirable

Special Conditions

Where we have concerns that your level of fitness is adversely affecting your job performance, we may require, you to attend at Occupational Health to ensure that neither you nor a fellow staff member nor a client are placed at risk of injury.

  • Duties of the position may vary according to business needs.
  • Work from any base within Stoke on Trent as required.
  • Out of Hours Work will be required.

Application Process

Please send updated CV and Supporting Statement to

Your Supporting Statement should be kept to a minimum of two pages and should include:

  • Why you want to work for the shared living sector
  • How you meet the requirements of each area of the person specification (please use the job description/personal specification etc above) showing:
    • Relevant skills and experience
    • How your knowledge, values and attitude makes you a suitable candidate
    • How you would meet the practical requirements of the job

Closing date: 9am 10th December 2021.

Interviews: W/C 13th December (Likely slots Tues, Wed, Thurs AM) held via Zoom.

An informal conversation can be arranged before submission of application with the National Strategic Lead.